Week of May 26th to 30th
Current Week Objectives
we as IT help desk must gave
them direction on how to use certain application.
- PC help desks in morning in the data center
Current Week Accomplishments/Hours Worked
- Resetting employee password for email and windows
- Reset standard register password its an application for pay stub
- Reset reporting event is password
- Reset PHS - path way health system password
- Gave user new procedure on how to use the new Citrix to SCM
- Troubleshoot, configure Wireless Cart on wheel
Next Week Objectives
- Directing Users with the new login to SCM through Citrix
Key Lessons Learned/New Skills Acquired
- Communication is very important
- Learn from each other
- Help out with anything that you can
Issues and Concerns
- If something is not clear don't be afraid to ask question or ask can you clarify that
Week of April 21th to the 25th
Current Week Objectives
we as IT help desk must gave
them direction on how to use certain application.
- PC help desks in morning in the data center
Current Week Accomplishments/Hours Worked
- Resetting employee password for email and windows
- Reset standard register password its an application for pay stub
- Reset reporting event is password
- Reset PHS - path way health system password
- Gave user new procedure on how to use the new Citrix to SCM
- Troubleshoot wild Cart
Next Week Objectives
- Directing Users with the new login to SCM through Citrix
Key Lessons Learned/New Skills Acquired
- PC help desk must get users off the phone
- Directing user on the new SCM procedure
- ETC deployment
Issues and Concerns
- Speak Clear and Loud on the phone
- Be polite and respectful to the user
Week of April 7th to the 11th
Current Week Objectives
Because
of new windows 7 PCs being deploy in the hospital, users are not
familiar with the new windows 7 set up, we as IT help desk must gave
them direction on how to use certain application.
- PC help desks in morning in the data center
Current Week Accomplishments/Hours Worked
- Resetting employee password for email and windows
- Reset standard register password its an application for pay stub
- Reset reporting event is password
- Reset PHS - path way health system password
- Gave user new procedure on how to use the new Citrix to SCM
Next Week Objectives
- Directing Users with the new login to SCM through Citrix
Key Lessons Learned/New Skills Acquired
- PC help desk must get users off the phone
- Directing user on the new SCM procedure
Issues and Concerns
Week of March 24th to the 28th
Current Week Objectives
Because of new windows 7 PCs being deploy in the hospital, users are not familiar with the new windows 7 set up, we as IT help desk must gave them direction on how to use certain application.
- PC help desks in morning in the data center
Current Week Accomplishments/Hours Worked
- Resetting employee password for email and windows
- Reset standard register password its an application for pay stub
- Reset reporting event is password
- Reset PHS - path way health system password
- Gave user new procedure on how to use the new Citrix to SCM
Next Week Objectives
- Directing Users with the new login to SCM through Citrix
Key Lessons Learned/New Skills Acquired
- PC help desk must get users off the phone
- Directing user on the new SCM procedure
Issues and Concerns
Week of March 24th to the 28th
Current Week Objectives
- Imaging all PC to Windows 7 through out the hospital
- PC help desks in morning in the data center
- We are currently deploying new PC in the OR
Current Week Accomplishments/Hours Worked
- Resetting employee password
- Reset standard register password its an application for pay stub
- Finish Deploying new PC in the OR
Next Week Objectives
- there are no objective for next week
Key Lessons Learned/New Skills Acquired
- Learning about Citrix log in and Sunrise acute care, hospital employee need to get into this application to do any kind of work
- Accessing Active directory to gain information of all hospital employee
- Configuration managment is hopital application where I can remote into employee PC to check out their PC issue
Issues and Concerns
Current Week Objectives
- Imaging all PC to Windows 7 through out the hospital
- PC help desks in morning in the data center
- Deploying new PC system in the hospital
Current Week Accomplishments/Hours Worked
- Finish imaging 4 PCs into windows 7
- Resetting employee password
- deploying new PC in the hospital
Next Week Objectives
- there are no objective for next week
Key Lessons Learned/New Skills Acquired
- There are specific setting for PC set up after installing windows 7 on to the PC
Issues and Concerns
- Need to ask more questions on the phone from the user calling in the data center to narrow down the issues
Week of march 2 to 7th
Current Week Objectives
- Imaging all PC to Windows 7 through out the hospital
- PC help desks in morning in the data center
- Deploying new PC system in the hospital
Current Week Accomplishments/Hours Worked
- Finish imaging 4 PCs into windows 7
- Resetting employee password
- deploying new PC in the hospital
Next Week Objectives
- there are no objective for next week
Key Lessons Learned/New Skills Acquired
- There are specific setting for PC set up after installing windows 7 on to the PC
Issues and Concerns
- Need to ask more questions on the phone from the user calling in the data center to narrow down the issues
Week of February 17 - 21
Current Week Objectives
- Learning about imaging windows 7 PC
- PC help desks answering phone call related to IT issue
Current Week Accomplishments/Hours Worked
- I have worked at least 24 hours here at the Abington Hospital
Next Week Objectives
- Imaging windows 7 PC & setting up desktop PC called "tiny"
Key Lessons Learned/New Skills Acquired
Issues and Concerns
Week of February 24 - 28
Current Week Objectives
- Jerry have giving me task on Imaging windows 7 PC for the tiny
- PC help desks answering phone call related to IT issue
- Network, troubleshooting, and configuring the hospital domain network
- Replacing previous desk top PC with new one
Current Week Accomplishments/Hours Worked
- I have accomplished at least 24 hours or more here at the Abington Hospital
Next Week Objectives
Key Lessons Learned/New Skills Acquired
- Taking note while on duty
Issues and Concerns
none for this week
Current Week Objectives
- Learning about imaging windows 7 pc
- PC help desks answering phone call related to IT issue
Current Week Accomplishments/Hours Worked
- I have worked at least 24 hours in the third week of working here at the Abington Hospital
Next Week Objectives
- Imaging windows 7 PC & setting up desktop PC called "tiny"
Key Lessons Learned/New Skills Acquired
- Staying calm when handling difficult caller
Issues and Concerns
Current Week Objectives
- Setting up desktop computer for patient waiting in the family lounge
- PC help desks answering phone call relating to IT issue
- Understanding the procedure here at AMH
Current Week Accomplishments/Hours Worked
- I have worked at least 24hours in a weeks
- Helping as a PC help desks
Next Week Objectives
- Helping AMH with PC imaging
Key Lessons Learned/New Skills Acquired
- Help desk must stay calm when getting difficult caller no matter what the situation was
Issues and Concerns
- Understanding to AMH procedure and system application
Current Week Objectives
- Maintain and troubleshoot all computer at the Hospital.
- PC help desks answering phone call related to IT issue
- Asking any sort of questions that would come to mind as an intern
Current Week Accomplishments/Hours Worked
- I have worked at least 32 hours in the first week of working here at the Abington Hospital
Next Week Objectives
- Jerry was telling me that he would be putting me into the hospital team project imaging computer
- PC help desks at the hospital
Key Lessons Learned/New Skills Acquired
- As a PC help desks you must be calm in order to help the user
- Stating My name at the beginning as a PC help desk to let user know who they are talking to
- At the end of every phone call you must have a closing way of calling
Issues and Concerns
- Still figuring out the schedule and hours that I should put in working here at the Abington Hospital as an IST intern.
- I also have to let Jerry Waltman know about my hours so they would know what to expect
