Week of April 21th to the 25th

Week of April 21th to the 25th

 Current Week Objectives 
we as IT help desk must gave them direction on how to use certain application.  

• PC help desks in morning in the data center

Current Week Accomplishments/Hours Worked

• Resetting employee password for email and windows
• Reset standard register password its an application for pay stub 
• Reset reporting event is password 
• Reset PHS - path way health system password
• Gave user new procedure on how to use the new Citrix to SCM 
• Troubleshoot wild Cart 

Next Week Objectives 

• Directing Users with the new login to SCM through Citrix

Key Lessons Learned/New Skills Acquired

• PC help desk must get users off the phone 
• Directing user on the new SCM procedure
• ETC deployment 

Issues and Concerns

• Speak Clear and Loud on the phone 
• Be polite and respectful to the user