Week of April 21th to the 25th
Current Week Objectives
we as IT help desk must gave
them direction on how to use certain application.
- PC help desks in morning in the data center
Current Week Accomplishments/Hours Worked
- Resetting employee password for email and windows
- Reset standard register password its an application for pay stub
- Reset reporting event is password
- Reset PHS - path way health system password
- Gave user new procedure on how to use the new Citrix to SCM
- Troubleshoot wild Cart
Next Week Objectives
- Directing Users with the new login to SCM through Citrix
Key Lessons Learned/New Skills Acquired
- PC help desk must get users off the phone
- Directing user on the new SCM procedure
- ETC deployment
Issues and Concerns
- Speak Clear and Loud on the phone
- Be polite and respectful to the user
Week of April 7th to the 11th
Current Week Objectives
Because
of new windows 7 PCs being deploy in the hospital, users are not
familiar with the new windows 7 set up, we as IT help desk must gave
them direction on how to use certain application.
- PC help desks in morning in the data center
Current Week Accomplishments/Hours Worked
- Resetting employee password for email and windows
- Reset standard register password its an application for pay stub
- Reset reporting event is password
- Reset PHS - path way health system password
- Gave user new procedure on how to use the new Citrix to SCM
Next Week Objectives
- Directing Users with the new login to SCM through Citrix
Key Lessons Learned/New Skills Acquired
- PC help desk must get users off the phone
- Directing user on the new SCM procedure
Issues and Concerns
Week of March 24th to the 28th
Current Week Objectives
Because of new windows 7 PCs being deploy in the hospital, users are not familiar with the new windows 7 set up, we as IT help desk must gave them direction on how to use certain application.
- PC help desks in morning in the data center
Current Week Accomplishments/Hours Worked
- Resetting employee password for email and windows
- Reset standard register password its an application for pay stub
- Reset reporting event is password
- Reset PHS - path way health system password
- Gave user new procedure on how to use the new Citrix to SCM
Next Week Objectives
- Directing Users with the new login to SCM through Citrix
Key Lessons Learned/New Skills Acquired
- PC help desk must get users off the phone
- Directing user on the new SCM procedure
Issues and Concerns
