Current Week Objectives
- Learning about imaging windows 7 pc
- PC help desks answering phone call related to IT issue
Current Week Accomplishments/Hours Worked
- I have worked at least 24 hours in the third week of working here at the Abington Hospital
Next Week Objectives
- Imaging windows 7 PC & setting up desktop PC called "tiny"
Key Lessons Learned/New Skills Acquired
- Staying calm when handling difficult caller
Issues and Concerns
Current Week Objectives
- Setting up desktop computer for patient waiting in the family lounge
- PC help desks answering phone call relating to IT issue
- Understanding the procedure here at AMH
Current Week Accomplishments/Hours Worked
- I have worked at least 24hours in a weeks
- Helping as a PC help desks
Next Week Objectives
- Helping AMH with PC imaging
Key Lessons Learned/New Skills Acquired
- Help desk must stay calm when getting difficult caller no matter what the situation was
Issues and Concerns
- Understanding to AMH procedure and system application
